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elo works  >  Contact Us   >  FAQs

Have any questions? Check out our FAQs below for more information.

  • What is your Minimum Order Quantity? What is your Minimum Order Quantity for Cut & Sew Projects?
    Our Minimum Order Quantity for our in-stock apparel is 100 pcs; per style, per design. All of our pricing includes a 1 color, 1 location imprint plus any associated setup costs. We also offer custom neck tags, hem tags and hang tags to give our client’s garment a unique detail-oriented finish. For our out Custom Cut & Sew projects our Minimum Order Quantity is anywhere from 800 – 1000 pieces per style, per color; depending on the design and fabric of your garment, be sure to discuss with one of our sales reps if you’re interested in our Cut & Sew services.
  • What does it mean to be an end to end supplier? How does this make Avid Apparel different?
    YAs well as our end-to-end production services, we offer end-to-end additional support services to assist our clients in the development of their product. Whether its warehousing and online inventory management, shipping and packing or customer service we take pride in not only your garments, but the development of your brand. Whether it’s the technical support of our ecommerce services or the assistance of our team we make it our goal to learn everything we can about you, the values of your brand, as well as your customers to ensure success.
  • Can I see samples before I put my order in production?
    To purchase a printed sample, we need a confirmed order of 100 units per color, per style. We require a 50% deposit up front for the samples and 50 units before proceeding. Please keep in mind, there are setup costs per screen and a run charge for your printed sample. The turnaround time for a printed sample is 3-4 weeks. How much for a standard 1 color 1 location print? What if I wanted to add another location? What if I wanted to add another color? For our basic 100% cotton t-shirt – the AV3100: 200 units with a 1 color/1 location screen-print = $12.99/unit Add an additional, single color print location = +$1.50/unit Add an additional artwork color = +$1.50/unit per color Add a custom clip label = +$2.00/unit to the pricing above. AV280 Crewnecks: 100 units with a 1 color/1 location screen-print = $35.99 Add an additional, single color print location = +$1.50/unit Add an additional artwork color = +$1.50/unit per color Add a custom clip label = +$2.00/unit to the pricing above. ** Please keep in mind that these are examples of our standard pricing but are subject to change from time to time.
  • What is the turnaround time on an order? Am I able to pay for a rush fee should I need an order quicker than the 3-week turnaround time?
    From the Date of Approval, Our Standard turnaround time is 3 weeks. If you have a particular case where your garments are needed in a shorter time frame, please be sure to talk to one of our Sales Reps regarding a rush order to see if this a suitable option for you. Please be advised a rush order fee will be included.
  • Do you supply contract printing on customer supplied garments?
    Here at Avid Apparel we take pride in being an end to end supplier and unfortunately, we’re an end to end clothing supplier and don’t offer contract printing on customer supplied goods.
  • What are your current offerings for face masks?
    Our reusable, fabric masks are made with an ultra-soft, double layered, 100% cotton interlock. They have a one size fits most design, we haven’t had the need to sell them in various sizes and can be purchased either with two soft fabric ear loops or two stretchy elastic ear loops. They’re super comfortable, breathable, and can be worn all day! They’re also washable, reusable, and 100% made in Canada – a way more eco and sustainable option than what’s offered on the market. Please be sure to email us at to place an order.
  • What do I need to begin an order for cut & sew?
    We’d need you to provide a Tech Pack or first round of samples so we can work with our team to reverse engineer them and mass produce them. It’s easier to tweak from an existing item then build a brand-new fit from scratch. Most times, our clients have an item that they already love but they want it wider, longer, with more of a drop shoulder…etc. This gives us something to work from. We’ll also need an understanding of your fabric specifications, spec sizing, size ranges, garment details and final quantities. This can be included in your Tech Pack. Once you’ve provided fabric and colours, we’ll know what our exact price and MOQ is. We then can begin to quote you a price per unit depending on how many units per colour we exactly need to hit for the dye lot.
  • What is the required minimum to take advantage of your e-commerce and fulfilment services?
    Our e-commerce and fulfillment services are offered for companies looking to house inventory with us that we then fulfill for them accordingly. We would require you to store a minimum of 1,000 units per month in order to take advantage of our storage/shipping/fulfillment programs.
  • What format should my artwork and graphics be in?
    To make the process easier for everyone involved we request a High-resolution file, either .pdf, .ai, or .eps so our design team is able to construct production ready mockups and artwork for your garments.
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